FAQ
Here are answers to the most common questions about shopping with Goondle.
1. Where do you ship?
We currently ship only to the United States.
2. How long does shipping take?
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Processing time: 1–2 business days
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Delivery time: 3–5 business days
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Total estimated delivery: 4–7 business days
3. Is shipping free?
Yes, all orders include free shipping. There are no hidden delivery fees.
4. How can I track my order?
Once your order is shipped, you will receive a tracking number by email so you can follow your package in real time.
5. Can I change or cancel my order?
If your order has not been processed yet, you may request a change or cancellation by contacting us immediately at:
elzakaria797@gmail.com
Once the order has been shipped, we can no longer modify it.
6. What is your return policy?
We accept returns within 30 days of delivery.
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Free return shipping
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No restocking fees
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All items are eligible (no final sale items)
Refunds are issued after inspection of the returned item.
7. How do I request a return?
Simply contact us at:
elzakaria797@gmail.com
Include your order number and reason for return, and we will guide you through the process.
8. When will I receive my refund?
Once your return is approved and processed, refunds are issued within 14 business days to your original payment method.
9. What if my item arrives damaged or incorrect?
If you receive a damaged or incorrect item, contact us immediately. We will:
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Replace the item, or
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Issue a full refund
10. What payment methods do you accept?
We accept secure online payments through major providers (such as credit/debit cards and other supported checkout methods).
11. How can I contact you?
You can reach us anytime:
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Email: elzakaria797@gmail.com
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Phone: +393780307285
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Address: Via Piano della Fiera, 87010 San Sosti Cosenza, Italy