Refund policy
At Goondle, we want you to feel confident and satisfied with every purchase. If something isn’t right, we’re here to help.
1. Return Eligibility
We accept returns within 30 days of delivery.
To be eligible for a return:
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The item must be unused and in the same condition that you received it
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The item must be in its original packaging
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Proof of purchase is required (order confirmation or receipt)
All items in our store are eligible for return. We do not have any final sale items.
2. How to Start a Return
To initiate a return, please contact us at:
Email: elzakaria797@gmail.com
Include:
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Order number
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Item(s) you want to return
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Reason for return
Once your return request is approved, we will provide instructions and a return shipping label if needed.
3. Return Shipping
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Return shipping is completely free
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We provide a prepaid return label when applicable
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You do not need to pay any return shipping costs
4. Refunds
Once we receive and inspect your returned item:
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We will notify you of the approval or rejection of your refund
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If approved, your refund will be processed automatically to your original payment method
Refund Timeline:
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Refunds are processed within 14 business days after approval
5. Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account again
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Contact your credit card provider (it may take time before your refund is officially posted)
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Contact your bank
If you still have not received your refund after these steps, please contact us at elzakaria797@gmail.com
6. Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, contact us at the email above.
7. Damaged or Incorrect Items
If you receive a damaged or wrong item, please contact us immediately. We will:
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Replace the item free of charge, or
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Issue a full refund
8. Contact Information
Goondle Support
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Email: elzakaria797@gmail.com
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Phone: +393780307285
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Address: Via Piano della Fiera, 87010 San Sosti Cosenza, Italy